Barrier-free Banking Services

OCBC Wing Hang aims to ensure our banking services address different needs of our customers, including people with disabilities.

Branch
  • Permanent or temporary ramps are installed at selected branches. The location of Branches, Wealth Management and Premier Centres can be found HERE.
  • Guide dogs are welcome.
  • A hotline number is displayed at selected branches to facilitate customers seeking assistance form bank staff when needed.
  • Service counters and meeting rooms at selected branches are wheelchair accessible for customers in need.
ATM
  • Visually-impaired customer can use headphones at selected OCBC Wing Hang ATMs and follow the voice instruction to complete certain transactions:
    • Cash withdrawal
    • Balance enquiry
    • Password maintenance
  • In addition to voice assistance, selected OCBC Wing Hang ATMs are also wheelchair accessible. Please click HERE for the location of OCBC Wing Hang ATMs.
Telephone Banking
  • For customer with hearing impairment, third parties can handle the following emergency services on behalf of the customer:
    • Report loss of credit cards, debit cards or ATM cards
    • Report ATM cards or credit cards trapped by the ATM
Internet Banking and Personal Website
  • OCBC Wing Hang adopts the requirement of Web Content Accessibility Guidelines (WCAG) with the aim to make web content more accessible to people with disabilities.
  • Our internet banking platform provides customers with hearing impairment the following services:
    • Report loss of credit cards, debit cards or ATM cards
    • Activate new credit cards
  • A live chat function (text chat only) accessible by clicking HERE enabling customers with hearing impairment to:
    • Cancel credit cards or ATM cards
    • Report unauthorized transactions
    • Book appointment for banking services
Contact Us

Should you have enquiries on accessibility of our banking services, please contact us at 2815 1123. Alternatively, you may email us your enquiries by filling in the form HERE.